Returns

After-sales Service and Guarantees.
Please note we do not make any parts in the UK unless stated, we assemble and repair only.
All new faulty parts will have to be sent to the manufacture.
Any faulty parts to be returned must
Where applicable, details of manufacturer’s guarantees or service arrangements will be provided with the product. After sales service and warranty/guarantee claims will initially be dealt with by Ignition car parts Ltd.
Warranty claims: Any faulty parts have to be sent to back to the manufacture for testing. Any compensation will be sent directly to the purchaser. Not to Ignition car parts limited. Please note this could take up to 6 months.
We do not except liability claims for work done or faults diagnosed, tow charges accommodation or transportation, damage caused directly or indirectly by any parts supplied by Ignition car parts Ltd .

8. Returns
Please phone before you send in your goods
1a. Unwanted Goods wrong parts
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 5 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase). A 10% handling charge applies, this is made up of a 4.5% credit card transaction cost and 5.5 % admin fee No postage will be refunded. Ref
Any order paid and then cancelled but not sent will be subject to a 4.5% handling charge this is made up of a 4.5% credit card charge.
Wrong parts ordered, we be replaced free of handling charges, less postage cost.
We accept no responsibility for supplying the wrong parts if ordered by phone. Unless the correct part number is quoted.
Wrong parts sent (I..E) Packed wrong will be replaced free; a pick up will be arranged for the incorrect parts at our cost.
Wrong parts ordered, we be replaced free of handling charges, less postage cost.
We accept no responsibility for supplying the wrong parts if ordered by phone. Unless the correct part number is quoted.
In all cases, if you wish to return a product please call us on 0845 544 3130 to advise us of a return, we will email you a returns note to complete and include with your product.

Methods of return are as follows:
1) To Ignition car parts Ltd direcly.
You can if it is convenient; to return items in person directly back to us if you want to.
Items returned without proof of purchase may only be exchanged at the Manager’‘s discretion.
2) By post (if the item has been posted to you)
To return an item by post you must firstly contact Ignition car parts Ltd either by email, or telephone us on 01268 857 880. Items returned without a copy of their invoice cannot be accepted.
Let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details and we will send you an email containing a returns note. When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post.
If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing your copy of your invoice is included with the items returned.
3) Collection by Ignition car parts Ltd (larger items delivered to you by courier)
Depending on the size and weight of the item you wish to return, it may be necessary for Ignition car parts Ltd to collect your goods from you and we may charge you for collecting the goods if they are not faulty. We will inform you if collection is necessary when you contact us about your return.
To arrange for an item to be collected by Ignition car parts Ltd , you must firstly contact Ignition car parts Ltd either by email, or telephone us on 01268 857 880 Items returned without a copy of their invoice cannot be accepted.
If we collect your item(s), we will endeavour to send you a replacement or refund your payment within 14 days, providing you have a copy of your invoice included with the items returned.

9. Warranties
9a. Our own parts
All our parts come with a warranty which is dependant on whether they are NEW units, RECONDITIONED or USED units these are clearly stated on the product’‘s description before the checkout stage of transaction.
All NEW units we supply come with a 2 years warranty. No cash refunds. Replacement units will be sent within the 1st year of the warranty, and a charge will be made until the faulty unit is returned. Units after this time must be sent in for testing. These will be repaired and sent back free.
All RECONDITIONED units come with a 1 years warranty. No cash refunds. Replacement units will be sent within the 1st year of the warranty, and a charge will be made until the faulty unit is returned. Units after this time must be sent in for testing. These will be repaired and sent back free.
All USED units come with a 6 month warranty. No cash refunds. These units must be returned if faulty within the given warranty time and will be repaired and returned free of charge.
9b. Surcharges
All distributors are sold on an exchange basis and are subject surcharge which will be refunded when the old unit is returned to us.
9c. Original OE Siemens / Bosch / Pierburg units ETC
All of the original parts we supply come with the manufactures 1 year warranty on new parts.
Certain OE airflow meters are exchange only this means we need the old unit back and this is subject to a surcharge.
10. Complaints and Queries
If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either e-mail us  or write to Ignition car parts Ltd and we will do everything we can to help you.
Your access to the Ignition car parts Ltd website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.


9. Warranties
9a. Our own parts
All our parts come with a warranty which is dependant on whether they are NEW units, RECONDITIONED or USED units these are clearly stated on the product’‘s description before the checkout stage of transaction.
All NEW units we supply come with a 2 years warranty. No cash refunds. Replacement units will be sent within the 1st year of the warranty, and a charge will be made until the faulty unit is returned. Units after this time must be sent in for testing. These will be repaired and sent back free.
All RECONDITIONED units come with a 1 years warranty. No cash refunds. Replacement units will be sent within the 1st year of the warranty, and a charge will be made until the faulty unit is returned. Units after this time must be sent in for testing. These will be repaired and sent back free.
All USED units come with a 6 month warranty. No cash refunds. These units must be returned if faulty within the given warranty time and will be repaired and returned free of charge.
9b. Surcharges
All distributors are sold on an exchange basis and are subject surcharge which will be refunded when the old unit is returned to us.
9c. Original OE Siemens / Bosch / Pierburg units ETC
All of the original parts we supply come with the manufactures 1 year warranty on new parts.
Certain OE airflow meters are exchange only this means we need the old unit back and this is subject to a surcharge.
10. Complaints and Queries
If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either e-mail us at sales@Ignitioncarparts.co.uk, telephone us on 01268 857 880, or write to Ignition car parts Ltd Unit 16 Paycocke Road Basildon Essex SS14 3DR and we will do everything we can to help you.
Your access to the Ignition car parts Ltd website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.

Methods of return are as follows:
1) To Ignition car parts Ltd direcly.
You can if it is convienient, to return items in person directly back to us if you want to.
Items returned without proof of purchase may only be exchanged at the Manager’‘s discretion.
2) By post (if the item has been posted to you)
To return an item by post you must firstly contact Ignition car parts Ltd either by email, or telephone Items returned without a copy of their invoice cannot be accepted.
Let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details and we will send you an email containing a returns note. When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing your copy of your invoice is included with the items returned. see notes 1.b
3) Collection by Ignition car parts Ltd (larger items delivered to you by courier)
Depending on the size and weight of the item you wish to return, it may be necessary for Ignition car parts Ltd to collect your goods from you and we may charge you for collecting the goods if they are not faulty. We will inform you if collection is necessary when you contact us about your return.
To arrange for an item to be collected by Ignition car parts Ltd , you must firstly contact Ignition car parts Ltd either by email, or telephone. Items returned without a copy of their invoice cannot be accepted.
If we collect your item(s), we will endeavour to send you a replacement or refund your payment within 14 days, providing you have a copy of your invoice included with the items returned.
For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days, providing you have a copy of your invoice included with the items returned.